Terms & Policies

 

reservations:

  • 50% deposit made by Visa, MasterCard, or Amex is required at the time you make your reservation. You're booking is confirmed once this is received.

  • Please refer to the Cancellation Policy if you need to cancel within the allotted time period.

  • All camper rentals require 30 days cancellation notice.

  • Bookings are 3-nights minimum.

  • A security deposit of $1000 CDN is done at pick-up. Security deposit is refunded within 10 business days post drop-off if there are no additional charges.

  • Balance of rental is processed at pick-up. Calculated as the total invoice amount, minus any discounts, minus your deposit.

  • Any additional charges are processed within 10 business days post drop-off.

 

Rates & Fees:

  • Rates are subject to change without notice and a tax rate of 5% GST, 7% PST applies

  • Rates are quoted in Canadian Dollars

  • 50% deposit required at time of reservation

  • Discounts based on rental length are a ‘rebate’ style amount of money back on your purchase. Note: This is strictly a dollar amount back, you would not also get the tax back that you paid on any days in your booking. Ie: Imagine you bought at $200 TV (plus tax) that had a $50 rebate. You get the $50 rebate back post-purchase but not any of the tax you paid on the $200.

    • Book 7 days, 1 day rental amount returned

    • Book 14 days, 2 days rental amount returned

    • Book 21 days, 3 days rental amount returned

    • Book 28 days, 4 days rental amount returned

    • Book 35 days, 5 days rental amount returned

    • Book more than 35days? Feel free to apply the same logic as above.

    NOTE: It won't show up online in the booking tool when you reserve your camper, but when the full amount for your rental is charged on the day of pick-up, your ‘rebate’ will be applied then.

  • A security payment of $1000 at time of pick-up. This is refundable less any of the following:

    1. Damage (exterior and/or interior of vehicle; mechanical or engine damage caused by the renter; broken or lost equipment/gear)

    2. Insurance Deductible payable in the event of an occurrence

      1. $300 deductible for fire / theft / vandalism

      2. $500 for at-fault collision

      3. $200 windshield deductible

    3. Unreasonable Use

    4. Excessive Cleaning required including from pet or smoke odors. ($150)

    5. Lost or Broken Equipment/Gear

    6. Refueling (Cost of fuel plus $25 inconvenience fee)

    7. Extra Day(s) (Daily rate for your booking)

    8. Extra Mileage charges ($0.35 per km)

    9. Scratched van wrap ($250)

    10. Scuffed rims ($50 per tire)

    11. Late drop-off (Full days rental charged for dropping off after noon)

  • The Security Deposit will be returned less any charges if applicable, in the same format it was received. We try to make every effort to return the security deposit at time of vehicle return, however we reserve the right to return the security deposit up to 10 days after vehicle rental returned.

  • Honest Camper reserves the right to cancel a reservation at any time (including at pick-up) due to natural disasters, changes in business conditions, unforeseen natural occurrences, or other situations that would make renting a van unsafe. This includes but is not limited to a renter showing up intoxicated or otherwise unable to safely operate the vehicle. In the event of an Honest Camper initiated cancellation, a full refund will be issued.

 

CANCELLATION:

  • Cancellations must be made via written request, including booking reference number, to info@honestcamper.com

  • If cancellation is before 30 days of your departure date, the deposit paid is refunded.

  • If cancellation is less than 30 days of your departure date or a no show on your departure date, no portion of the deposit is refunded.

 

pick-up / drop-off:

  • Pick-up: Before noon

  • Drop-off: Before 5pm

  • Government-issued photo ID drivers licence required

  • Minimum check-in age is 25

  • On the return date, we charge a full days rental rate if vehicle is returned past 5pm

  • Honest Camper is not responsible for any costs incurred due to changing travel plans because of any issues including vehicle breakdowns.

  • We detail each van in between rentals, but an excessively dirty van will incur an additional $150 cleaning fee. This will include any pet or smoking odors.

  • All vehicles are to be drop-off with a full tank of fuel. Any vehicle not dropped off refueled will be charged for the fuel accordingly and a $25 inconvenience fee.

 

vehicle use:

  • Our vehicles are not permitted to be used off-road.

  • All vehicles travel with roadside assistance

  • If roadside assistance is required and it is found to be required as a result of the renter, all financial costs associated will be the renter’s responsibility.

  • Prior to pick-up, all renters are given a brief orientation video of how to monitor fluid levels and gauges. A check sheet is also reviewed with the renter for all gear on board and any pre-existing dents to the vehicle are noted.

  • It is the renter’s responsibility to check all fluid levels and monitor gauges during the rental period. If it is found that the vehicle was not monitored or fluid levels kept topped up, all costs associated with any potential damage will be the renter’s responsibility.

  • No Smoking is permitted inside the vehicle at any time.

  • Pets are allowed however we ask that they not get up on the seats or beds

 

INsurance:

  • All drivers must be 25 years old or older.

  • Honest Camper provides insurance coverage for fire / theft / vandalism, collision, 3rd party liability, windshield damage.

  • It is up to the renter to obtain any insurance coverage for collision or liability should they desire it.

  • All drivers operating the vehicle must have a valid driver’s license.

  • In the event of an accident, you must contact us immediately. We will provide assistance.

 

breakdowns & delays:

  • Roadside assistance is included with your rental - call us first! Note that the roadside assistance is limited to accessible roads and areas. If you choose to explore more remote areas, you do so at your own risk and are responsible for costs associated with assistance.

  • If your vehicle breaks down with a simple repair, we try to have it repaired as quickly as possible to get you back on the road. Call us first.

  • If the issue is not deemed to be a simple repair, Honest Camper will attempt to provide a back-up vehicle.

  • If a back-up vehicle is not available and your vehicle is not repairable in a reasonable window of time (generally speaking, 48 hours), Honest Camper will refund the remaining days of your rental fees.

  • Honest Camper will reimburse each night you are not able to sleep in the van but will not pay for any costs associated with the breakdown. Ie: Hotel or transportation.

  • Honest Camper will not be responsible for additional costs associated to adjusting your plans, or in the event that your vehicle is not repairable for the remainder of your rental.

  • If you are outside of the prescribed area, or are deemed to be on a non-approved road, all costs associated with towing, repair shall be borne by the renter. Honest Camper is the sole determinant of non-approved roads or other unapproved use of the vehicle. Shoulders and unapproved campsites are generally non-approved and “use at your own risk”.

  • Our vans come with additional camping equipment – both fixed within the vehicle and supplied as part of our service. In the event one of these systems fails, we reserve the right to not repair during your rental or offer a replacement van.

 

AFTERMARKET SEATING (Mercedes Benz Sprinters):

  • Aftermarket, fold down seats (2) have been installed each Honest Camper Mercedes Benz Sprinter vehicle. These seats are made by Freedman Seating company and come with seatbelts (shoulder & waist) as well as child seat integration. They are FMVSS compliant and meet ADA criteria https://www.suburbanseats.com/p/double-high-back-bv-foldaway-bus-seat-in-gray-cloth-with-3point-belts--street-side?categoryid=181

  • Our sprinter vans are technically 'cargo vans' and as such are not officially categorized as being rated for passengers in the rear (Though a mercedes sprinter cargo van of the same, can be ordered with seats), officially, our vans are categorized as TRU or trucks.

  • By accepting the terms and conditions, you agree and in no way to hold any person or business (Honest Camper) responsible for any accident, injury, property damage or death to any passengers passengers as the result of the installation of this aftermarket seat while driving or parked in any Honest Camper Mercedes Benz Sprinter.

 

Additional:

  • Honest Camper is not responsible for any damages, inconveniences, or costs caused by late arrivals under any circumstances.

  • Honest Camper is not responsible for any loss, injury, or damage to person or property from any equipment rented from Honest Camper including, but not limited to, the vehicle rental.

  • Upon receipt of your deposit, all Terms and Conditions stated herein are binding.

  • We cannot be held responsible for making arrangements or guaranteeing the quality of our travel suggestions or route recommendations.

  • Honest Camper is not responsible for lodging, parking, camping or similar aspects of your trip.

  • We reserve the right to change our Rental Terms and Conditions at any time.